Privacy Policy

At Natural Lighting Canberra, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website https://naturallightingcanberra.com.au (referred to as “the Site”). By using the Site, you agree to the terms of this policy.

1. What Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Contact us via our online forms
• Subscribe to our newsletters or promotions
• Place an order or request a quote

The types of personal information we may collect include:

• Your full name
• Email address
• Contact number
• Delivery or postal address
• Payment details (for transactions)

2. How We Use Your Information

Your personal information is used to:

• Process and deliver orders efficiently
• Provide customer service and respond to your enquiries
• Send you relevant updates, promotions, and offers (you can opt-out at any time)
• Improve your experience on the Site through personalised content
• Ensure compliance with any legal obligations

We are committed to using your data solely for the purposes outlined above and in a way that aligns with your expectations.

3. Protecting Your Information

We take the security of your personal information seriously. We employ the following measures to safeguard your data:

• SSL encryption for secure transactions
• Regular updates to our security protocols to ensure data protection
• Access to your personal information is limited to authorised personnel only

While we take all reasonable steps to protect your personal information, please be aware that no data transmission over the internet can be guaranteed to be 100% secure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners for the purpose of:

• Processing payments
• Delivering products to your address
• Managing customer relations and support

We ensure these third parties agree to maintain the confidentiality of your information and comply with privacy laws.

5. Use of Cookies

We use cookies and similar tracking technologies on our Site to:

• Analyse website traffic and user behaviour
• Improve the performance and functionality of the Site
• Enhance your browsing experience by remembering your preferences

You can disable cookies through your browser settings, though this may impact your ability to fully experience all features of the Site.

6. Third-Party Links

Our Site may include links to third-party websites. Please note that we are not responsible for the privacy practices of other sites. We recommend reviewing the privacy policies of any third-party sites you visit through our Site.

7. Your Privacy Rights

As a user of our Site, you have the right to:

• Access, correct, or request deletion of the personal information we hold about you
• Opt-out of marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal requirements. Any updates will be posted on this page, and we encourage you to review the policy regularly to stay informed.

9. Contact Us

If you have any questions or concerns regarding our Privacy Policy, or if you wish to request access to your personal information, please contact us: